Ofte stilte spørsmål (FAQ)

Ofte stilte spørsmål (FAQ)

Hvordan handle på Vivamart.no

Delivery in Oslo area:

We are presently delivering in Oslo, Akershus, Kongsberg, Sandefjord and Drammen area. For all other areas we are sending with posten.

Our normal delivery days are all weekdays between 1600-2300 hours. However, we do keep the option of changing some days based on availability of drivers and number of orders.

We are just still studying the most effective delivery model and there will soon be changes based on our learnings from the market. This includes updating the prices based on costs and volume of orders.

You can choose the day at the time of checkout.

Outside Oslo area:

We are working on building partnerships for delivery outside Oslo area. In case of special requirements outside Oslo area and in case of large orders, please contact us at 94090001 or [email protected]

Deliveries for Companies/Enterprises:

Please contact us at 94090001 or [email protected]

You can find desired items by scrolling down the item list, navigating among all categories on the left side of the online store or searching for the desired item. The goods are added to the shopping cart by pressing the Orange cart button and/or selecting the quantity by using +/- signs.

In order to add items to to an existing order, please create a new order with the required products and use a coupon: secondorder on the checkout page. This will take away the shipment charges and we will deliver the two orders together.

If you are adding the secondorder on the day of delivery, please make sure that you update with the new order number on the chat window. Without this, the order might not be processed and we will either refund you or ask for additional delivery charges to deliver on the next day.

If you are logged in, you can see your last orders on the Dashboard page under Orders tab.

If you do not wish the order to be completed, the order can be cancelled by calling Customer Service on phone 94090001 (please see opening hours) or contacting us ont he chat window no later than 1 day before delivery.

In order to use a gift voucher or discount code, it must be registered in your shopping cart BEFORE you pay.

When you go to checkout you will see on top a text button: “Click here to enter your code”. When you click a drop down opens up. You can entery your Coupon Code and press “Apply Code”.

Relevant discounts will be deducted from the total amount. Discount / Gift Card on Shipping will, however, appear first AFTER you have chosen delivery time.

If you enter a code but are not deducted from the amount you have probably not met the criteria for the Coupon. Feel free to contact Customer Service at 94090001

Yes, we are here to help you! If you have questions, please contact our customer service on +4794090001 or on email: [email protected] All inquiries will be answered as quickly as possible and no later than 48 hours.

Vivamart.no stores the information you provide for internal use only and will never resell or use your information in any way other than in relation to customer relations with vivamart.no or for targeted marketing of our products and services.

You can pay with either vipps or a bank card (Visa / MasterCard) at vivamart.no.

Vivamart does not store any credit card/debit card information on our serves. We use payment gateways like bamboora or nets. Information about your card is stored by the payment gateways based on your agreement.

Where do you have home delivery?

We supply throughout Oslo, Drammen, Vestfold and large parts of Akershus and major cities in Østfold. We are working on creating logistics chain to deliver in entire Norway. Keep following us on https://www.facebook.com/vivamartas.

We are delivering to all of norway. You can check the delivery options available in your place on the checkout page after selecting the products required.

Yes, you must be home when we ship the goods. .

If there is no home when we come to deliver the goods, we will try to contact you.

If safe, we can put the groceries at your entrance. In case it is not possible, you will be requested to pickup the grocery from our vendor. We can try again to deliver in our next delivery cycle to your area but an additional delivery charge of 39 Nok will have to be paid.